Survey Setup is used to create survey questions.  

Notes

1. "Yes/No" and "5 Star" questions are used to compute customer ratings.
2. Users will only be able to delete unused questions.

Steps to setup Survey.

1. Click on the "Green Plus" to add a question. This will open a edit form.
2. Enter the details on the edit form.
   1. Order- Order determines the "Number" of question in the survey. For example, create a question  as "Other Comments" with order 6 and "Was the Issue resolved" with order as 5.When the survey is sent the questions will be listed as 5. "Was the Issue resolved?", 6. "Other Comments".
   2. Question - Enter a question for the survey.
   3. Date From - "Date From" is the date from which a question is valid. If the "Date From" is set as 01/05/2018 for question "Other Comments" and a user sends a survey on the 01/04/2018 this question will not be included in the survey.
   4. Date To - "Date To" is the date till which the question is valid. If surveys are sent out of these date ranges, the questions will not be included as part of the survey.
   5. Priority - Priority ranks the importance of the question.
   6. Category - Category is the related product or feature.For example, Link Backoffice is a product of Link technologies. The question " Was the consultant professional" is tagged category Link Backoffice. This analyses the performance of Link Backoffice consultants.
   7. Group - Group is the services provided by the business.
   8. Type - Type is the response type. Response type includes 5 Star, Memo, Text and Yes/No.
   9. Customer Rating  - "Customer Rating" enabled will use the survey responses to determine the customer satisfaction. This is analysis will be updated under "Organisation Status ".
   10. Is Required - Enable "Is Required" if respondents must provide a response for the question.

Figure 1 :Survey Setup